Delete Trading Account
We’re sorry to see you go. If you wish to permanently delete your trading account, please review the information below and follow the outlined steps.
How to Delete Your Trading Account
If you wish to permanently close your trading account, please follow the steps below. For your security and to comply with regulatory requirements, we do not allow account deletion through the client portal or automated systems.
Step 1: Contact Our Customer Support
To request account deletion, please contact our support team directly:
Email: support@ryofx.com
Please include your full name, registered email address, and account number in your request.
Email: support@ryofx.com
Please include your full name, registered email address, and account number in your request.
Step 2: Identity Verification
For security purposes, our team may ask you to complete a brief identity verification process before we can proceed with the deletion.
Step 3: Processing
Once your identity is confirmed, we will begin processing your request. Account deletion will be completed within 3 business days, and you will receive a confirmation email once the process is finalized.
Important Notes Before Deleting
Outstanding Balances: Please ensure your account has no remaining funds or open positions. Any residual balance must be withdrawn before deletion can be processed.
Historical Records: In compliance with legal and regulatory requirements, we may retain certain transactional and identification records even after your account is deleted.
Reactivation: Once deleted, your account cannot be reactivated. If you wish to return in the future, you will need to create a new account.
Frequently Asked Questions
Q1. Can I delete my account if I still have open trades or funds in it?
A1. No. You must close all positions and withdraw any remaining balance before requesting account deletion.
Q2. Will my personal data be erased?
A2. We retain certain personal data as required by financial regulations and legal obligations. However, your account will be fully deactivated and inaccessible.
Q3. Can I reopen my account in the future?
A3. Once deleted, your account cannot be reinstated. You may open a new account in the future by completing a new registration.
Q4. How long does it take to delete my account?
A4. Account deletion requests are typically processed within three business days after verification.
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